We want to get your refund to you as quickly as possible! For eligible full priced item, you can : Original Payment method: Usually takes up to 14 business days, depending on how quickly your bank processes things. Just a heads up: sale items are final sale and aren't eligible for refunds.

Double check your details : Please make sure your shipping address and contact info are 100% correct at check out. Typos can cause big delivery delays, and unfortunately, we can't refund or take responsibility for packages delayed or lost due to incorrect information. Be ready for delivery: If a package is returned to us because no one was available to receive it without prior notice, we won't be able to offer a refund. Chat with us first: Always reach out for a return confirmation before sending anything back to us. We can't process refunds or exchanges for surprise returns!!

To help us sort things out, please have these ready when you reach out: If it arrived damaged: We kindly ask for a quick unboxing video so we can see exactly what went wrong. We need this video to move forward with a resolution. If the fit isn't quite right: Please send over a few photos of the fit along with your measurements. This helps us understand the sizing issue so we can make things right.

We want you love your pieces from still4ever.com! We gladly accept returns or exchanges items that arrive damaged or incorrect. Here is a quick guide to our policy by category: Clothing: We are happy to help if there's a manufacturing flaw, or a mix-up on our end. Worried about the fit? Chat with us before ordering, and we might be able to make an exception if it doesn't work out!Any items snagged during a promotion or sale are final sale Please keep in mind that you'll need to cover the return shipping costs A quick note: Please reach out to us within 5 days of receiving your order if there's an issue so we can help you out.

Because everyone's fit preferences are unique, an imperfect fit isn't considered a defect, and we generally cannot accept returns or exchanges for sizing reasons. Pro tip: We highly recommend checking our size guide carefully.